Frequently Asked Questions
if I place an order on your website, will I be able to pick up the next day?
To provide the best service, we require 48 hours’ notice for pickup orders. Unfortunately, we cannot accommodate next day pickups at this time. Please place your order at least 48 hours prior to your preferred collection date. This allows us to ensure availability and prepare your items fresh. If you need an order faster than our 48 hour window, please call our catering team. For certain items they may be able to accommodate a rushed request based on availability.
We apologize for any inconvenience. This pickup policy helps us guarantee excellent service by giving our team adequate preparation time. Feel free to contact us if you have any questions!
We apologize for any inconvenience. This pickup policy helps us guarantee excellent service by giving our team adequate preparation time. Feel free to contact us if you have any questions!
Can I get a refund if I decide to cancel my order?
You may request that your order is cancelled or changed after it has been submitted, but this will only be possible 48 hours before collection/delivery date during which an admin fee of 15% is chargeable.
Do you provide catering services?
Yes, we provide catering services for events of all sizes. Get in touch with us to discuss your catering needs.
Can I get a delivery to my location for free?
Unfortunately, we do not offer free delivery. However, we can agree to deliver your order for a fee based on your location.
Do you offer take-out or delivery services?
Yes, we offer both take-out and delivery services. You can call us to place an order, or you can find us on UberEATS, just eats and Deliveroo to have your food delivered straight to your doorstep.
Do you take reservations?
Yes, we accept reservations. You can make a reservation by calling us directly or using our online reservation system.
Will my food come in hot or cold?
Some products are better blast chilled and served cold due to recommended temperature within the freshness of product is locked e.g., fried rice.
Do you offer any special diet options?
Yes, we offer vegetarian, vegan, gluten-free and other special diet options. Please let our staff know of any dietary restrictions or allergies you may have.
What are your operating hours?
Our restaurant is open from [Operating Hours] on [Days of the week].
where can I pick up my order?
You can pick up from our store which is located on 195 Newtown row Birmingham.
