Refund Policy – Served Group Ltd

We will only consider refund requests for the following reasons:
- Incorrect order: If the delivered order doesn’t match what was originally requested.
- Order damage: If the order is damaged during delivery or pickup, rendering it unsuitable for consumption.
- Poor food quality: If the customer finds the quality of the food to be significantly below expectations.

To request a refund, customers need to contact our customer support team either by phone, email, or any of our social media platform.
You may request that your Order is cancelled or changed after it has been submitted, but this will only be possible before 48 hours to collection / delivery date during which an admin fee of 15% is chargeable. This can be done by contacting the Customer Service Team (see below for details). No refund will be permissible if the attempt to cancel is made within 24 hours.
Customers should provide their order details, including the order number and a description of the issue. A photo may be requested if applicable.
If you cancel or change your Order, your original payment will still be processed. Where you are eligible for a refund, you can obtain this by contacting our Customer Service Team (see below for details). We will process refunds within ten (10) working days.

We do not offer refunds in the following situations:
- Customer dissatisfaction with taste preferences or cooking style not meeting personal expectations.
- Delayed food delivery due to unforeseen circumstances such as severe weather conditions or traffic incidents.
- Customer absence or unavailability at the delivery address during the agreed-upon delivery time.
- Mistaken customer order placement.

For any refund inquiries or assistance, please contact our customer support team at:
- Phone: 07588453556
- Email: info@servedgroupltd.com